Returns & Refunds policy

At ATE Agency LLC, we strive to provide exceptional experiences for our customers. However, we understand that plans can change. Please review our Returns & Refunds Policy below:

Day Trips and Activities

• Refund Eligibility: Cancellations made at least 2 days before the scheduled trip or activity are eligible for a full refund.

• Late Cancellations: Cancellations made less than 2 days before the trip or activity will not be eligible for a refund.

Multi-Day Trips

• Refund Eligibility: Cancellations made at least 5 days before the scheduled trip are eligible for a full refund.

• Late Cancellations: Cancellations made less than 5 days before the trip will not be eligible for a refund.

Bad Weather Policy

• Partial Refund: If the trip or activity is impacted by bad weather, a 50% refund will be provided.

• Date Changes: Customers may opt to reschedule their trip or activity to a later date at no additional cost, subject to availability.

General Conditions

• Refunds will be processed to the original payment method used at the time of booking.

• Please allow up to 7 business days for the refund to appear in your account.

• For cancellations or rescheduling requests, please contact our customer support team at contact@ate-agency.com or +212630463227.

We appreciate your understanding and look forward to helping you create unforgettable memories!